FC Capital Ltd places great importance on its customer relations and services. If you wish to make a complaint you can contact us in a number of ways:

• In person: at your local Fast Credit store.

• By email: [email protected]

• Call us: 0800 093 0043

• In writing to: FC Capital Ltd, 328 North End Road, London, SW6 1NF.

Your complaint will be investigated diligently and will be assessed fairly, consistently and promptly. We will do our best to resolve complaints within three business days following receipt.

However, if we are unable to do this we will:

• acknowledge your complaint in writing as soon as reasonably practicable assuring you that we have received the complaint and it is being dealt with. We will also include a copy of this procedure.
• provide you with a final response within 8 weeks of receipt of the complaint.
• be fair, clear and not misleading; confirm details of our investigation and decision; and if relevant, including any offer of remedial action or the appropriate level of redress (or both).

Where applicable, we will inform you that if you remain dissatisfied with our final response you have the right to refer the complaint to the Financial Ombudsman Service (FOS) within 6 months of our final response. We will also include a copy of the FOS explanatory leaflet.

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Telephone: 0845 080 1800

Further information about the FOS can also be found on their website.